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Terms & Conditions for Divesea.com.sg (Online Retail Store)

Welcome to Divesea.com.sg (the "Website"). These Terms & Conditions ("Terms") govern your use of our Website, including all scuba diving equipment, accessories, and related products ("Products") available for purchase. By accessing or using the Website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using the Website.

1. Definitions

  • "We," "Us," "Our" refers to DiveSea.com.sg and its operators.
  • "User," "You," "Your" refers to any individual or entity accessing or purchasing from the Website.
  • "Products" refers to scuba diving gear, accessories, and related merchandise sold on the Website.

2. Use of the Website

  • You must be at least 18 years old or have parental/guardian consent to make purchases.
  • You agree to use the Website for lawful purposes only and not to:
    • Engage in fraudulent transactions.
    • Misuse payment methods.
    • Copy, resell, or exploit Website content without permission.

3. Account Registration (If Applicable)

  • Some features (e.g., order tracking, wishlists) may require account registration.
  • You must provide accurate and current information.
  • You are responsible for maintaining account security and all activities under your account.
  • We reserve the right to suspend or terminate accounts for violations.

4. Product Purchases & Payment

Orders & Pricing

  • All prices are in SGD (Singapore Dollars) unless stated otherwise.
  • Prices are subject to change without notice.
  • We reserve the right to cancel orders due to pricing errors, stock unavailability, or suspicious activity.

Payment Methods

  • Accepted methods: Credit/debit cards, PayPal, bank transfers (as listed on checkout).
  • Payment must be completed before order processing.

Shipping & Delivery

  • Delivery times are estimates and not guaranteed.
  • Shipping fees and policies (including international shipping, if applicable) will be displayed at checkout.
  • Risk of loss/damage transfers to you upon delivery.

International Customers: Customs & Import Duties

  • You are solely responsible for any customs duties, taxes, or import fees imposed by your country.
  • DiveSea.com.sg does not cover these costs, and we cannot predict or reimburse them.
  • Refused shipments due to unpaid customs fees will not be eligible for refunds.

5. Returns & Refunds Policy

No Returns or Exchanges for Change of Mind or Lack of Knowledge

  • We do not accept returns or exchanges for:
    • Change of mind or personal preference.
    • Failure to read product descriptions, sizing guides, or specifications before purchasing.
    • Incorrect purchases due to buyer error.

Defective or Damaged Products

  • If you receive a faulty or damaged product, you must notify us within 7 days of delivery.
  • Provide clear photos/video evidence of the defect.
  • We may offer a replacement, repair, or refund only if the defect is verified.

Non-Returnable Items

  • For hygiene and safety reasons, the following items cannot be returned or exchanged under any circumstances:
    • Wetsuits, masks, regulators, or any product that comes into direct contact with the body.
    • Custom-made or special-order items.

6. Product Liability & Safety

  • Scuba equipment must be used as intended and in accordance with manufacturer guidelines.
  • You are responsible for ensuring proper fit, maintenance, and certification for use.
  • We are not liable for injuries or damages resulting from improper use, modification, or negligence.

7. Intellectual Property

  • All Website content (logos, images, text) is owned by or licensed to us.
  • Unauthorized use, reproduction, or commercial exploitation is prohibited.

8. Third-Party Links

  • The Website may link to third-party sites (e.g., manufacturers, payment processors).
  • We are not responsible for their content, policies, or practices.

9. Privacy Policy

  • Your data is handled per our Privacy Policy, which outlines collection, use, and protection practices.

10. Modifications to Terms

  • We may update these Terms at any time. Continued use after changes constitutes acceptance.

11. Governing Law & Disputes

  • These Terms are governed by Singaporean law.
  • Disputes will be resolved through negotiation or Singapore courts if necessary.

12. Contact Us

For questions or concerns, contact:

  • Email: [[email protected]]
  • Phone: [+65 80145000]
  • Address: [50 Lor 21 Geylang #05-03 Space 21, Singapore 388466]

By using Divesea.com.sg, you agree to these Terms & Conditions.