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Privacy Policy for Divesea.com.sg

At Divesea.com.sg, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Odoo-powered online retail store for scuba equipment.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from accessing our site.

1. Information We Collect

Personal Data

When you place an order, register an account, or contact us, we may collect:

  • Name
  • Email address
  • Shipping & billing address
  • Phone number
  • Payment details (processed securely via payment gateways; we do not store credit card information)

Automated Data (Cookies & Tracking)

Our Odoo platform may collect:

  • IP address
  • Browser type & device information
  • Pages visited & session duration (via Google Analytics)
  • Cookies (to enhance user experience; you can disable them in browser settings)

2. How We Use Your Data

We use your information to:

✔ Process orders and send transaction confirmations.

✔ Provide customer support (e.g., shipping updates, returns).

✔ Improve our website based on user behavior.

✔ Send promotional emails (you can unsubscribe anytime).

✔ Comply with legal obligations (e.g., tax regulations).

3. Data Sharing & Third Parties

We do not sell your data. However, we may share it with:

  • Shipping carriers (e.g., DHL, FedEx) to deliver orders.
  • Payment processors (e.g., Stripe, PayPal) to complete transactions.
  • Odoo hosting providers (for website functionality).

All third parties are contractually bound to protect your data and use it only for the intended purpose.

4. Data Security

  • SSL Encryption: All transactions are secured via HTTPS.
  • Access Controls: Only authorized personnel can access customer data.
  • PCI Compliance: Payment data is processed via PCI-DSS compliant gateways.

5. Your Rights

Under Singapore’s PDPA and GDPR (for EU customers), you have the right to:

  • Access, correct, or delete your personal data.
  • Opt out of marketing emails (via unsubscribe link).
  • Withdraw consent (contact us at [email protected]).

6. Retention Period

We retain your data only as long as necessary:

  • Order records: 7 years (for tax compliance).
  • Inactive accounts: Deleted after 2 years of inactivity.

7. Changes to This Policy

We may update this policy periodically. Changes will be posted here, and your continued use of the site constitutes acceptance.

8. Contact Us

For privacy-related requests or questions, contact:

📧 Email: [email protected]

📞 Phone: +65 80145000

🏢 Address: 51 Lor 21 Geylang #05-03 Space 21, Singapore 388466


DiveSea Pte Ltd